Questions and Answers2019-01-23T05:53:40+00:00

Laundry List of Questions

Enjoy our seamless laundry pickup and delivery service based on your preferred date, time and location.  After you have submitted your Laundry PICKUP request form, your Laundry Lady will confirm your order and arrive to whisk away your dirty clothes and items.

Your Laundry Lady will pick up your laundry at your designated spot and it will be headed for a quality cleaning process based on your individual laundry requests and needs.  We pride ourselves on providing excellent customer service by sorting your laundry, washing, drying, folding and confirming your laundry fee/charges.

Your Laundry Lady will contact you with laundry service totals/invoice via email or text (per your preference), simply click the link “PAY NOW” on your invoice to complete your transaction and your Laundry Lady will confirm drop off date, time and location.

Enjoy a quick delivery of your items typically on the next business day.  Your garments will be returned clean, fresh, folded and ready to wear.  Same-day service is available with some Laundry Ladies. We look forward to servicing your laundry needs soon.

How does the pickup, delivery & payment processing work?2018-09-11T16:25:00+00:00

After you have submitted your Laundry PICK-UP Request form for laundry service via our website, your Laundry Lady will confirm with you directly. Your Laundry Lady will pick up your laundry at your front door or other specified area. Your Laundry Lady will sort your laundry, wash, dry, fold and confirm your laundry fee/charges.  Your Laundry Lady will contact you with laundry service totals/invoice via email or text (per your preference), simply click the link “PAY NOW” on your invoice to complete your transaction and your Laundry Lady will confirm drop off date, time and location.

Is there “Same Day” Service available?2018-09-08T00:00:03+00:00

Yes! Please check your Laundry Ladies Profile Page for details.

Where will my laundry be cleaned?2018-09-11T16:27:22+00:00

Most Laundry Ladies work from home and pride themselves on providing a personalized service in a clean environment for their customers.  Laundry Ladies are unable to offer laundry service in your home as they are not licensed and insured to do so.  Did you know?  Anyone can become a Laundry Lady or Laundry Lad Licensee.  If you are interested, please see the LINK on our HOME PAGE to apply.

How and where do I leave my laundry? What if I am not home?2018-10-12T19:46:23+00:00

No problem.  We understand that everyone is busy and might not be home at the time of pick up or delivery.  Please put your laundry in a basket, hamper, plastic bin or other structured container so that the laundry will remain folded easily.  You can leave it at your front door or other specified area.  If you don’t have something structured, bags will work as well, the laundry will be delivered back to you in clean bags.

When will my laundry be returned?2018-09-07T23:58:02+00:00

Your Laundry Lady will return your laundry typically within 24 hours, with the exception of Fridays, holidays and if emergencies arise.  If your laundry lady needs additional time to complete your laundry service, she will contact you directly to make arrangements. Your convenience is our priority. The pick up and delivery times are flexible. We generally use a two hour window and will do our best to accommodate your schedule.

When is the latest I can schedule a pick up?2018-09-07T23:57:29+00:00

Please check with your Laundry Ladies Profile Page for pick up and delivery details.

What type of Laundry products are used?2018-09-07T23:56:58+00:00

Typically our Laundry Ladies use a free and clear detergent. Feel free to request certain products with your Laundry Lady.

Do you treat stains?2018-09-07T23:56:29+00:00

Yes! Please check your Laundry Ladies Profile Page for details.

Do you offer Ironing, Oversized and Pet Bed laundry services?2018-09-07T23:55:48+00:00

Yes! Please check your Laundry Ladies Profile Page for details.

What happens if something is missing or damaged?2018-09-07T23:55:17+00:00

Our Laundry Ladies care for your clothes as if they were their own.  They understand that you are trusting them with your laundry and your trust is very important to them.  Your laundry goes directly from your hands to theirs.  No third party person/place is doing your laundry.  It will NEVER be washed with anyone else’s laundry. If you believe something is missing please let your Laundry Lady know immediately. If an item is damaged during the washing process, your Laundry Lady will work with you directly to sort out any issues/concerns.  Please make sure to read your Laundry Ladies Profile Page pertaining to her individual laundry service terms and conditions.

How do I pay for my laundry service?2018-09-07T23:54:47+00:00

Each Laundry Lady accepts: Debit/Credit Cards (MasterCard, Visa, American Express and Discover Card,)  You will receive your laundry service invoice via email or text. The invoice will have a safe/secure PAY NOW link for you to complete your payment.  Once payment is received, your Laundry Lady will deliver your fresh and clean laundry back to your designated spot.

Is there any contract or long-term commitment?2018-09-07T23:54:20+00:00

None whatsoever.  You can cancel or suspend your laundry service with your particular Laundry Lady at any time.

I forgot to leave my laundry out on pick up day. What should I do now?2018-09-07T23:53:41+00:00

Please check with your Laundry Ladies Profile Page for pick up, delivery and additional fee details.

Can a pick up and delivery be at a different address?2018-09-07T23:53:02+00:00

Yes! Please check your Laundry Ladies Profile Page for details.

Can I tip my Laundry Lady?2018-09-07T23:52:30+00:00

Absolutely!  Your Laundry Lady would be so excited.  Gratuities are not included on your invoice.

Is there a minimum order size for my laundry?2018-09-11T16:28:10+00:00

Please check with your Laundry Ladies Profile Page for minimums and pricing details.

I’m really particular about how I like my laundry done. Can I make special requests?2018-09-07T23:51:12+00:00

Yes! Please check your Laundry Ladies Profile Page for details.

What are your terms and conditions?2018-09-07T23:50:40+00:00

Please check with your Laundry Ladies Profile Page for terms and condition details.

Can I put my “WEEKLY” pick ups and deliveries on hold while I’m on vacation or out of town?2018-09-07T23:50:02+00:00

Yes! Please check your Laundry Ladies Profile Page for details.

Does Laundry Ladies Incorporated offer Corporate or Small Business services?2018-09-07T23:49:29+00:00

Yes! Please contact our corporate offices via email: info@laundryladies.com

Schedule Your Pickup Here

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Become a Laundry Lady Licensee and control your own future, work schedule & work/life balance.

Become your own boss and choose the customers and service locations that you desire. Make new and interesting connections with clients and within your community.

Feel proud of creating a small business of your very own… just by doing a load of laundry!

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