Our Laundry Ladies care for your clothes as if they were their own. They understand that you are trusting them with your laundry and your trust is very important to them. Your laundry goes directly from your hands to theirs. No third party person/place is doing your laundry. It will NEVER be washed with anyone else’s laundry. If you believe something is missing please let your Laundry Lady know immediately. If an item is damaged during the washing process, your Laundry Lady will work with you directly to sort out any issues/concerns. Please make sure to read your Laundry Ladies Profile Page pertaining to her individual laundry service terms and conditions.