Laundry Lady Sam Stafford

Terms of Use, Service Agreement and Refund Policy

Services. I will provide pick-up and delivery laundry service during the period(s) that you selected when you made your Pickup Selection during registration on my personal profile website page. Liability Disclaimer. I am not responsible for your laundry items bleeding, shrinking, fading, or otherwise becoming altered or worn by the normal wash-dry-and-fold laundry process. I will always take reasonable precautions against known problems. You agree that I may refuse to launder an item and send it back unwashed with an explanation if I think it will become damaged or damage other items. While I can assume no responsibility for items labeled HAND WASH ONLY, HANG DRY/DRY FLAT, DO NOT USE HEAT, DRY CLEAN ONLY, or that require other “special care” instructions, I may, solely at my option, try to accommodate special requests if you notify me of such care instructions. I am not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by you for pick-up or delivery. I will not leave items in the possession of any other person other than you unless you have given prior consent. Missing or Damaged Items. You must report any damaged or lost items within 24 hours of delivery of your laundry. Failure to report the missing or damaged item within 24 hours shall release me from any liability for the missing or damaged item. In the event that any item is lost or damaged by me, I will, at my election, either replace the item with the same or similar garment or issue you a refund or credit for the value of that item as stated in this paragraph. If you are able to provide proof of purchase, and purchase amount of the lost or damaged item, I will provide a full refund up to a maximum reimbursement of fifty dollars ($50.00) per item. I am not liable for any preexisting damage to a garment or other items and reserve the right to return any item without cleaning it if any preexisting damage is found or if I have a concern about the colorfastness or the age or weakness of the fabric. Payment and Fees.  All online payments shall be made by you the “customer” through our secured payment system; we do not accept cash or checks. Your credit card information will be processed securely by our third-party credit card processor. If you have provided a credit card on file for payment. We reserve the right to charge you on said credit card for any fees. Missed/Unattended Pickup or Delivery. If you miss a scheduled pickup or delivery, you must coordinate with me to reschedule the delivery and pay a missed pickup fee. Termination. I am committed to your complete satisfaction. I reserve the right to discontinue the laundry service at any time and for any reason. Notice Requirements. You are responsible for the accuracy of your account information on file, including but not limited to your current mobile phone number, permanent home phone number, email address, and permanent home address. I am not responsible for you missing notifications or service announcements because of any out of date or invalid contact information. Miscellaneous: This Agreement and any documents referred to herein constitutes the complete, exclusive and entire Agreement between you and me. This Agreement may be amended or changed by me, provided that I provide notice of such changes and that you ratify such changes by your continued use of the Services. You may not assign or otherwise transfer this Agreement. Upon your authorization to commence work, the terms of this Agreement shall be binding upon parties and constitutes the entire understanding between the parties.